Privacy Policy
Effective Date: July 2026
WhaleKub ("WhaleKub", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, developer platform, APIs, SDKs, documentation, and related services (collectively, the "Services").
1. Information We Collect
Account Information
- Name
- Email address
- Company name (optional)
- Country / Region
- Developer account information
Payment Information
Payments are securely processed through third-party payment providers. WhaleKub does not store your complete credit card information.
API Usage Information
- API requests
- Request timestamps
- Response status
- Usage statistics
- Error logs
- Rate limit information
Technical Information
- IP Address
- Browser Type
- Operating System
- Device Information
- Language Preference
- Time Zone
2. How We Use Your Information
We use your information to:
- Provide and maintain our Services.
- Create and manage your account.
- Generate API Keys.
- Process subscription payments.
- Monitor API usage.
- Prevent fraud and abuse.
- Improve platform performance.
- Provide customer support.
- Send important service notifications.
- Comply with legal obligations.
3. Cookies
WhaleKub uses cookies and similar technologies to improve user experience, remember login sessions, analyze traffic, and enhance platform performance.
You may disable cookies through your browser settings, although some features may not function properly.
4. Analytics
We may use analytics services to understand how users interact with our platform, including page views, performance, error reporting, and feature usage.
5. Third-Party Services
Our Services may integrate with third-party providers including payment gateways, cloud infrastructure, analytics, email delivery, authentication, marketplaces, logistics providers, and other external platforms. These providers process data according to their own privacy policies.
6. Data Sharing
We do not sell your personal information.
Information may be shared only when necessary:
- With trusted service providers.
- To comply with applicable laws.
- To protect the security of our platform.
- During mergers or business transfers.
- When required by a court or government authority.
7. Data Retention
We retain your information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Data Security
We implement industry-standard administrative, technical, and organizational security measures designed to protect your information from unauthorized access, loss, misuse, or disclosure.
However, no system can guarantee absolute security.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal information.
- Correct inaccurate information.
- Request deletion of your data.
- Restrict data processing.
- Object to processing.
- Request data portability.
- Withdraw consent where applicable.
10. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
11. International Data Transfers
Your information may be processed or stored in countries other than your own. We take appropriate measures to ensure your information remains protected during international transfers.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page together with the revised effective date.
13. Contact Us
If you have questions regarding this Privacy Policy, please contact us:
WhaleKub
Email: support@whalekub.com
14. Compliance
This Privacy Policy is designed to support compliance with applicable privacy regulations, including the Personal Data Protection Act (PDPA), the General Data Protection Regulation (GDPR), and other applicable privacy laws where required.